Privacy Policy

May 8, 2025

This Privacy Policy describes how Hybrid Labs AB ("we", "our", or "us") collects, uses, discloses, and safeguards personal data when you use our mobile application Hybridbutik, available on iOS and Android platforms. This policy is intended to comply with the EU General Data Protection Regulation (GDPR) and applicable national privacy laws.

1. Scope and Applicability

This Privacy Policy applies to all users of the Hybridbutik app who access, use, or interact with our services, including but not limited to unlocking retail stores, managing store visits, or verifying identity through the app. By using the app, you consent to the practices described in this policy.

2. Data Controller

The data controller responsible for the processing of your personal data is:

Hybrid Labs AB
Port-Anders Gata 9
SE-722 12 Västerås
Sweden

Email: support@hybridbutik.se
Org. number: 559519-9059

3. Personal Data We Collect

3.1 User Identity and Authentication

• Full name
• Email address
• Mobile phone number
• Unique user ID
• Authentication tokens

3.2 Device and Technical Information

• Device type and operating system (iOS/Android)
• Device ID and app instance ID
• App version and usage logs
• Push notification tokens

3.3 Location Data

• GPS coordinates when accessing or unlocking a store
• Time and date of entry and exit events

3.4 Usage and Access Logs

• Access timestamps
• Store identifiers
• Entry methods (e.g., Bluetooth, QR, NFC)

4. Legal Basis for Processing

• Performance of a contract: To provide and manage your access to hybrid stores.
• Legitimate interests: To improve service reliability, maintain security, and prevent fraud.
• Legal obligation: To comply with applicable law.
• Consent: For optional features such as marketing notifications (only where applicable).

5. How We Use Your Data

• Authenticating users and granting store access
• Logging and verifying store entry and exit events
• Sending security alerts or access notifications
• Troubleshooting and technical support
• Ensuring compliance with security and safety policies
• Analyzing usage patterns to improve the app

6. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share data with:

• Service Providers: Hosting providers, identity/authentication platforms, and analytics services.
• Authorities: If required by law or in response to valid legal processes.
• Store Operators: Only access logs related to specific stores you access.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy. For most users, data will be stored for a maximum of 12 months after the last login, unless otherwise mandated by law.

8. International Data Transfers

All data is stored and processed within the EU/EEA. If we ever transfer data outside the EEA, it will be done in compliance with GDPR using appropriate safeguards, such as Standard Contractual Clauses (SCCs).

9. Your Rights

Under GDPR, you have the following rights:

• Right of access – Obtain a copy of your personal data.
• Right to rectification – Correct inaccurate or incomplete data.
• Right to erasure – Request deletion of your personal data.
• Right to restrict processing – Request limitation of data use.
• Right to data portability – Receive data in a machine-readable format.
• Right to object – Oppose processing based on legitimate interest.
• Right to lodge a complaint – With the Swedish Authority for Privacy Protection (IMY).

To exercise your rights, contact us at: support@hybridbutik.se

10. Security Measures

• Encrypted data transmission (TLS)
• Authentication and access controls
• Periodic security audits
• Data anonymization where applicable

11. Children’s Privacy

The app is not intended for individuals under 16 years of age. We do not knowingly collect data from children. If we learn that a child has used the app, we will delete such data promptly.

12. Changes to This Policy

We may update this policy from time to time. You will be notified of significant changes via the app or email. Continued use of the app after changes constitutes acceptance of the revised policy.

13. Contact Us

Hybrid Labs AB
Email: support@hybridbutik.se
Port-Anders Gata 9
SE-722 12 Västerås
Sweden

Org. number: 559519-9059